Please complete the recovery form below. Instructions for shipping and confirmation information will be provided on the next page.
Include as much information as possible, tell us what your most important files/ folders are so that we can most effectively help you. Tell us about any recovery steps taken, symptoms or error messages.
Once you have completed this form, print the result and include it in your box. A mailing label is provided for your convenience.
Partner Information
Partner Name:
Customer Information
Company Name:
First Name:
Last Name:
Phone:
Mobile/Evening Phone:
Email:
Address:
Country:
City:
State/Province:
Zip/Postal:
Service Level
Priority:
Any previous recovery attempts been made?
Recovery Device Information
Manufacturer:
Model:
Serial:
Computer Type:
Is the recovery device part of an array?
Raid Level:
# of disks:
Priority Files For Recovery
Please number and include all disks from the RAID set. If possible please provide a list of top priority Files, Folders or file extensions you would like recovered.