Support
Core Data Solutions offers a number of Technical Support resources giving you help around the clock. Please read this page to help you find the best resource to meet your needs. For quick answers please search our extensive Knowledge Library.
Online Help Desk - Enter or follow up on a Support Request If you cannot find your answer using one of the links below, register a support request with Core Data Solutions and receive a ticket number. This system gives Core Data support engineers the data they need to help you. Use your account username and password to login and create or to follow up on a support case.
Knowledge Library - Many of the issues you might encounter are fully explained here in this web-based, searchable Knowledge Library. It contains tutorials and help posted by the support department. It has step-by-step instructions with screen shots for many of common tasks you may want to do with your software.
Remote Control - It is often useful to allow Core Data Solutions support engineers to assist you remotely. Launching this Remote Control utility will allow us to see your computer monitor, type on your keyboard, and use your mouse. Run this utility only once you have obtained a support ticket number from a Core Data Solutions support engineer.
FAQ's - View our Online FAQs for answers to commonly asked questions!
General Support hours: Mon thru Friday, 9 AM to 6:00 PM GMT
Contact Technical Support: